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  1. ELEVEN Support
  2. Frequently Asked Questions

Frequently Asked Questions

Getting Started

  • What is ELEVEN?
  • Where can I watch ELEVEN?
  • On which devices can I watch ELEVEN?
  • How do I install the ELEVEN App?
  • How can I contact ELEVEN?

Account Management

  • How do I sign up?
  • How do I verify my ELEVEN account?
  • How do I find my ELEVEN User ID?
  • How do I sign in on the ELEVEN apps for TV?
  • How do I reset my password?
  • How do I update my account details?
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Paid Content - Subscriptions

  • What subscription packages are available on ELEVEN?
  • How do I subscribe to a package on ELEVEN?
  • Will my subscription be automatically renewed?
  • How can I watch subscription content on ELEVEN?
  • Where can I see my subscriptions?
  • How do I cancel my ELEVEN subscription?
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Paid Content - Pay-Per-View

  • What pay-per-view events are available on ELEVEN?
  • How do I buy and watch a pay-per-view event on ELEVEN?
  • How long do I have access to the pay-per-view event?

Payment

  • What is ELEVENS refund policy?
  • Which payment methods are accepted?
  • How do I use an ELEVEN promo code?
  • When will my payment be processed?
  • Is it safe to pay through your site?
  • Can I watch paid content outside the country where I signed up?

Technical Information

  • How many devices can I stream on at a time?
  • Can I download content from ELEVEN?
  • What internet connection is required to watch ELEVEN?
  • How do I stream content on ELEVEN?

Troubleshooting

  • Video doesn’t play or buffer issue?
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