Skip to main content
ELEVEN Support Help Centre home page
Submit a request
Español Bahasa Indonesia Italiano Bahasa Melayu Português ไทย 中文 (香港) 繁體中文
  1. ELEVEN Support
  2. Frequently Asked Questions

Frequently Asked Questions

Supported Devices

  • Can I watch ELEVEN on my TV?
  • LG Smart TV
  • Amazon Fire TV

Getting Started

  • What is ELEVEN?
  • Where can I watch ELEVEN?
  • On which devices can I watch ELEVEN?
  • How do I install the ELEVEN App?
  • How can I contact ELEVEN?

Account Management

  • How do I sign up?
  • How do I verify my ELEVEN account?
  • How do I find my ELEVEN User ID?
  • How do I sign in on the ELEVEN apps for TV?
  • How do I reset my password?
  • How do I update my account details?
See all 8 articles

Paid Content - Subscriptions

  • How do I subscribe to a package on ELEVEN?
  • How do I cancel my ELEVEN subscription?
  • In App Purchase
  • Subscriptions on ELEVEN
  • What subscription packages are available on ELEVEN?
  • Will my subscription be automatically renewed?
See all 11 articles

Paid Content - Pay-Per-View

  • What pay-per-view events are available on ELEVEN?
  • How do I buy and watch a pay-per-view event on ELEVEN?
  • How long do I have access to the pay-per-view event?

Payment

  • Which payment methods are accepted?
  • How do I pay with a wallet?
  • How do I change my payment details?
  • Can I request an invoice for my purchase?
  • What is ELEVENS refund policy?
  • How do I use an ELEVEN promo code?
See all 8 articles

Technical Information

  • How many devices can I stream on at a time?
  • Can I download content from ELEVEN?
  • What internet connection is required to watch ELEVEN?
  • How do I broadcast content on ELEVEN?

Troubleshooting

  • Why do I see a black screen when playing certain content?
  • Why does the video buffer excessively?
ELEVEN Support
Sign in
Español Bahasa Indonesia Italiano Bahasa Melayu Português ไทย 中文 (香港) 繁體中文