Like many other streaming services, ELEVEN uses DRM (Digital Right Management) technology to protect our premium content streams.
If you see a black screen when attempting to play certain premium content, it may mean that your Android device doesn't meet the security level required to play the content. This also may happen if your device is Android devices is rooted.
If you are able to play back free content, but see a black screen on premium content, it is likely that this is the reason. Please use another device or a web browser to view the premium content.