When contacting ELEVEN Customer Support, you may be asked to provide your ELEVEN User ID so that the ELEVEN Customer Support agent may view your account details.
On the ELEVEN website
- Go to elevensports.com and log in.
- Select "Settings" from the user menu on the top right.
- On the top left of the screen you'll see your User ID.
- Click on the User ID to copy it to your clipboard.
- Share your User ID with ELEVEN Customer Support if asked to do so.
Note: If you have not yet verified your email address, your User ID may be hidden behind the "Please verify your email" message. Please refer to How do I verify my ELEVEN account?.
On the ELEVEN SPORTS Android mobile app
- Launch the ELEVEN SPORTS mobile app for Android mobile, and log in.
- Navigate to the user setting screen, by selecting the user icon in the menu.
- Your User ID will be displayed below your name and email address.
- Share your User ID with ELEVEN Customer Support if asked to do so.
Note: The User ID is not currently displayed in the ELEVEN SPORTS iOS app.